Q: What do you do with the telephone number that I enter?
A: The number you enter is used for the sole purpose of connecting you to our customer service staff so we may assist. Your number is not stored or used for any other purpose.
Q. I have received a missed call from 07 3117 7605 or 61 7 3117 7606. Is this the RSL?
A. It sure is. Our usual call centre number 1300 775 888 does not display when you have a missed call but 07 3117 7605 or 3117 7606 may appear , however it is definitely the RSL. You may return this call using the number displayed or, if you prefer our normal phone numbers located below. Alternatively we will call you again at a later date.
Q. I'd like to be notified when your next Art Union starts. Can I be kept up to date via email?
A. Yes, simply ring our call centre and tell us your email address. We'll make sure that gets included along with your other RSL Art Union membership information.
Q. I sent you an email, generally how quickly will you respond?
A. As one of the most popular lottery web sites in Australia we receive many email enquiries. We aim to address the vast majority of email enquiries within 48 hours (usually within 24 hours).
Q. What are the opening times of your Prize Homes?
A. Our beautiful prize homes are open from 9am until 5pm 7 days per week. We do close for selected QLD and national public holidays. If you'd like to check, please call the phone numbers above.
Q. Are all of your houses new?
A. The majority of our prize homes are built brand new, some are existing homes, expertly renovated. Occasionally, the RSL Art Union will purchase a home and refurbish it. In both instances the RSL works closely with our accredited partners in the building industry to ensure the highest quality of standards are maintained.
Q. I live overseas, can I still enter?
A. Yes, overseas Supporters can enter the Art Union (however, you should check your own country's regulations). Please also note, all prize and ticket values are listed in Australian Dollars (AUD). The RSL Art Union can only accept payment for tickets in this currency.
Q. I'd really like to see more information on each room, but I am having difficulty. Can you help?
A. Sure. Our interactive floor plans work on nearly all computers, in essence you just move your curser over the plan and individual photos will show the details of the room.
Q. Who do I contact if I’d like to know more?
A. You can send us an email or call our customer service centre on (Aust) 1300 775 888, (NZ) 0800 450 970 or (OS) +61 7 3117 7606. |