Frequently Asked Questions

Do you have a query about your details, how the Art Union is run or just a general enquiry? Most questions can be answered below, but don’t hesitate to call if we can help.

Country     Telephone     Fax
Australian Supporters     1300 775 888     1300 551 413
New Zealand Supporters     0800 450 970     0800 450 975
International Supporters     +61 7 3117 7606     +61 7 3839 3339

Q. How do I receive my tickets?
A. Your tickets are posted to the address provided when you purchase.

Q. How do I find out if I have won any of your great prizes?
A. After each draw, the winner is notified by Registered Mail. Comprehensive results are available on the website after it has been drawn. They are also available in public notices of 'The Courier Mail' and 'The Australian' two days after the draw. Click here to view the latest results.

Q. Where is the draw held?
A. A public draw is held for each Art Union. The draw is held at the RSL Art Union office located on Level 2, 283 St Pauls Terrace, Fortitude Valley, Queensland 4006 or as specified on Art Union tickets.

Q. How do I sign up as a VIP?
A. Simply select 'become a VIP' when purchasing your tickets online, or give us a call on the phone numbers above to sign up.

Q. I've purchased a ticket book of $20 or higher, how do I receive my free tickets?
A. Your free entries will be included on your Art Union ticket which we'll post to you.

Q. If I become a VIP Member, how can I stop my automatic tickets?
A. Of course, you're totally in control. As a VIP customer, you decide when you would like to cease future ticket purchases. Just give our friendly team a call to alter your VIP Membership.

Q. Do I have to pay tax on the first prize if I win?
A. All RSL Art Union prizes are completely Tax Free.

Q. If I win first prize and do not wish to live in the property, what are my alternatives?
A. Winners of the main prize have a number of options:
1. Sell it 'tax free'
2. Add to your investment portfolio
3. Rent the property and gain a rental income
 

Q: What do you do with the telephone number that I enter?
A: The number you enter is used for the sole purpose of connecting you to our customer service staff so we may assist. Your number is not stored or used for any other purpose.

Q. I have received a missed call from 07 3117 7605 or 61 7 3117 7606. Is this  the RSL?
A. It sure is. Our usual call centre number 1300 775 888 does not display when you have a missed call but 07 3117 7605 or 3117 7606 may appear , however it is definitely the RSL. You may return this call using the number displayed or, if you prefer our normal phone numbers located below. Alternatively we will call you again at a later date.

Q. I'd like to be notified when your next Art Union starts. Can I be kept up to date via email?
A. Yes, simply ring our call centre and tell us your email address. We'll make sure that gets included along with your other RSL Art Union membership information.

Q. I sent you an email, generally how quickly will you respond?
A. As one of the most popular lottery web sites in Australia we receive many email enquiries. We aim to address the vast majority of email enquiries within 48 hours (usually within 24 hours).

Q. What are the opening times of your Prize Homes?
A. Our beautiful prize homes are open from 9am until 5pm 7 days per week. We do close for selected QLD and national public holidays. If you'd like to check, please call the phone numbers above.

Q. Are all of your houses new?
A. Yes. Every RSL Art Union Prize Home is built brand new from scratch to ensure the highest quality is maintained throughout.

Q. I live overseas, can I still enter?
A. Yes, overseas Supporters can enter the Art Union (however, you should check your own country's regulations).

Q. I'd really like to see your virtual tours, but I am having difficulty. Can you help?
A. Sure. Our virtual tours will work on approximately 95+% of computers, but there are a few things you should check first.
1) Make sure you have javascript enabled on your web browser; and
2) Ensure your computer is using the latest version of Java. This is a free program installed on many modern computers. Click here.

Q. Who do I contact if I’d like to know more?
A. You can send us an email or call our customer service centre on (Aust) 1300 775 888, (NZ) 0800 450 970 or (OS) +61 7 3117 7606.
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Order Your Tickets now | Australia 1300 775 888 | New Zealand 0800 450 970 | International +61 7 3117 7606 | Win with Navy

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© Copyright 2009 RSL Art Union.
RSL Art Union No. 274 Licence No. 29819 (by permission of the Queensland Office of Gaming Regulation). ACT Permit No.R10/00003.1. VIC Permit No. 10013/10. NSW Permit No. GOCAU/1186.