How do I receive my tickets?
RSL Prize Home tickets that have been ordered online will be emailed to you. All other tickets will be sent via your preferred ticket delivery option (either by email or posted to the street address you provided).
If you've pre-ordered tickets, you'll receive your tickets shortly after the draw’s open date.
Updating your postal address
You can update your postal address online via your account.
Changing your delivery preferences
To change your delivery preferences, please contact us.
Can I share my ticket with another person?
Yes – you can nominate yourself, one other person, or yourself and one other person together as an entrant on a single ticket, ticket book purchase or ongoing VIP Club subscription.
Each lottery ticket will be allocated to the person or two people named on the RSL Art Union account at the time of purchase.
For more info please see the terms and conditions.
How can I pay for my tickets?
For RSL Prize Home tickets we accept all major credit cards (excluding American Express) and debit cards, direct debit (from your nominated Australian bank account), PayPal, cheque, or money order (from your Australian bank account). We are not able to accept international cheques.
If you're a VIP Club subscriber your account or card will be debited on the opening day of each draw. For draw dates please see the VIP Calendar.
For more info please read our terms and conditions.
I live overseas. Can I still enter your draws?
Yes, overseas supporters can enter RSL Prize Home lotteries! However, you will need to check your country’s regulations to ensure you are permitted to do so under local law.
Please note that residents of the United States of America, United Kingdom or the European Union who have not purchased tickets in any RSL Prize Home draw prior to 25 May 2018 aren't eligible to enter. It is the responsibility of overseas supporters to check their own country’s laws and regulations.
Please also note:
- All RSL Lottery prize and ticket values are listed in Australian dollars (AUD). We only accept payment in Australian dollars.
- RSL Prize Home tickets can be purchased via credit card (excluding American Express), debit card, PayPal, or via direct debit from an Australian bank account.
- Whether you can purchase RSL Prize Home tickets online while overseas will depend on your banking institution. Please contact your bank for information about international payment processing.
How do I receive my bonus tickets?
If you buy a ticket book in RSL Prize Home draws, you may be eligible for bonus tickets. (How many depends on the value of ticket book you choose and will be displayed at checkout.)
If your ticket book includes bonus tickets, your bonus tickets will automatically be included with your total ticket allocation.
For more info on ticket bonuses please see the RSL Prize Home terms and conditions.
Is my ticket tax deductible?
Because your ticket purchase provides you with the potential for personal benefit (winning a prize), it isn't tax deductible.
However, every ticket you purchase from RSL Art Union helps provide much-needed assistance for Queensland's veterans and their families, and assists in funding programs for veterans throughout Australia.
Read more about how your support helps.
What happens if a draw sells out?
I have bought tickets before, but the website says I don't have an account. Why?
You may have an account under another email address that you provided previously. Please try signing in using another email address that you may have provided.
Why can't I log into my account?
If you're having difficulty logging into your account, try closing your browser and reopening it before trying to log in again.
If you're still having difficulty, please check your internet browser settings to see if the www.rslartunion.com.au website has been blocked from sending cookies. The site works in Internet Explorer 8+ and all current versions of Firefox, Chrome, and Safari.
What are the benefits of becoming a VIP Club subscriber?
As a VIP Club subscriber you'll enjoy a wide range of benefits including:
- Guaranteed tickets in every RSL Prize Home Lottery (10 per year)
- Entry into two gold bullion VIP-only Heroes Draws worth over $2M* each
- Entry into weekly $5,000 bonus cash draws
- Entry into quarterly $100,000 cash draws
- That’s over $5 million in exclusive extra prizes and 58 more chances to win each year!
See the VIP Calendar for all draw dates.
Through your ongoing support as a subscriber, you'll also help RSL Queensland continue providing much-needed assistance to Queensland's veterans and their families, and assist in funding programs for veterans throughout Australia.
Can I purchase additional tickets for the VIP-only draws?
Only VIP Club subscribers can enter VIP-only draws. You can join the VIP Club online.
VIP Heroes Draws: You can increase your chances of winning the VIP-only Heroes Draw (conducted twice a year) by increasing your subscription ticket value prior to the draw opening.
(Please note, this will also increase your VIP Club subscription value for future draws unless you change it. You can update your VIP Club subscription value any time via your online account.)
Quarterly $100,000 & weekly $5,000 bonus cash draws: Additional tickets aren't available in bonus cash draws. If you're a VIP Club subscriber with a valid entry in a current RSL Prize Home draw, you'll receive automatic entry into the corresponding bonus cash draws.
See the VIP Calendar for draw dates.
For more info please see the terms and conditions.
How do I sign up as a VIP?
You can let us know if you would like to become a VIP by a number of ways:
- Simply select 'Join the VIP Club' in the main navigation of this website or click here.
- You can tick and sign the VIP section of your next mail order form.
- Call our customer service team on 1300 775 888.
I am a VIP member when should I expect to be billed?
There 12 Prize Home Draws a year, 10 regular Prize Home Draws (including 2 Golden Treasure Draws) and 2 VIP Heroes Draws. Your nominated financial institution will be debited on the open day of each draw. To check the dates, view the VIP Calendar.
If I become a VIP Member can I stop or alter my automatic tickets?
Of course, you are totally in control. You can adjust your ticket purchase amount up or down in the Your Account section of this site.
As a VIP customer you decide when you would like to cease future ticket purchases. Just give our friendly team a call to alter your VIP Membership.
What are the VIP-only Hero Draws?
There are two VIP-only Hero-Draws conducted each year with over $2 million* in gold bullion to win each time. Only VIP members are entered into this draw, offering great odds to win! Click here for more information.
* Subject to State & Territory licensing approval.
Who is eligible for the weekly $5k cash draws?
VIP members who have a valid entry in the current Prize Home Draw will be automatically entered in the ‘$5K Pay Day’ draw.
When will the weekly $5k cash draws be drawn?
The weekly ‘$5K Pay Day’ draw will be drawn every Thursday at 10am (AEST). For future draw dates, please see our calendar.
Who is eligible for the $100k quarterly cash draws?
VIP members who have a valid entry in the current Art Union Draw will be automatically entered in the ‘$100K Quarterly Cash’ draw.
When will the $100k quarterly cash draws be drawn?
The $100K ‘Quarterly Cash’ draw will be drawn at 10am (AEST) each quarter, to see specific draw dates please refer to our calendar.
How will winners of the bonus draws be notified?
In the first instance, the winner will be notified by email. However, if the winner does not have a valid email address on file, we will reach out via phone or mail.
Can I change my VIP Club membership?
Yes, your VIP Club membership is completely flexible. This means you can call us on 1300 775 888 to put your membership on hold or if you like, upgrade, reduce or cancel your support of our Defence families. While your membership is on hold or cancelled, you will not be eligible for any VIP member-only bonus draws.
Why am I not receiving the Security Code email?
Firstly, check your junk or spam inbox for your temporary security code which is only valid for up to 15 minutes. Try clearing your browser's cookies and browsing history and ensure your browser is updated to the latest version, before clicking the forgot password link on the Sign In page.
Lastly check your email server, if you provided a business or government email address then security and/or firewall settings may be blocking the message.
If these steps have not solved the issue, please call our customer service team on 1300 775 888 or send an enquiry via our Contact Us page.
How do I update my contact/payment information?
You can update your contact details and financial institution on your RSL Art Union Account by signing into the account on the sign in page on this site or by contacting our customer service team on 1300 775 888.
My card is not expired, why am I receiving an email/SMS saying that it is expired?
You can receive this reminder notification if your card expires within 3 months of receiving the email/SMS. If you are still receiving notification emails/SMS, please call our customer service team on 1300 775 888 and they will be able to assist you further.
Selecting a password to secure your account
- We recommend that you use a combination of uppercase/lowercase letters, numbers and symbols.
- Use as many characters as you can - a longer password is harder to guess.
- Avoid anything that can be easily guessed such as your name, address, birthday, or common quotes and phrases.
- Consider using a passphrase, which is similar to a password but instead of creating a string of uppercase/lowercase letters, numbers and symbols, use words that tell a story. For example: ILik3JohnGrish@m. It is a phrase that is easy to remember for you, but very difficult to guess for anyone else.
- Do not share your passwords with anyone.
- Do not write your passwords down anywhere.
- Make them unique – reusing a password multiple times makes it less secure, as it only requires one breach to compromise all the different places where that password is used.
- If you have many accounts across many different sites, consider using passphrases instead of passwords.
- Wherever available, enable two-factor authentication, which adds an additional check to prove your identity as it requires you to enter a code sent directly to you to confirm your identity.
How Your Support Helps
How can I get assistance from RSL Queensland?
If you are current or past serving personnel in need of any assistance, please do not hesitate to contact your local RSL branch. You do not have to be a member of the RSL Queensland to receive assistance and can request an appointment for yourself, a family member, friend, or a client/patient.
For more information on the services provided by RSL Queensland, please visit www.rslqld.org.
How does the Art Union raise funds and find contributors to support the cause?
Here at the RSL Art Union we proudly work with many professional fundraisers across multiple fundraising streams to connect with contributors across Queensland, NSW, ACT and South Australia in support of veteran services.
Some of our fundraising streams include:
Kiosks – We are proudly partnered with a number of fundraising partners in many locations in your local area, including shopping centres, to bring you the opportunity to become an RSL Art Union VIP Club subscriber.
Tele-fundraising and customer service – We partner with expert tele-fundraisers and client services professionals who may contact you via phone to provide you with an opportunity to become an RSL Art Union VIP Club subscriber and/or participate in any of our Art Union prize home lotteries.Door-to-door sales – We proudly partner with fundraisers who may politely ask to have a chat with you at your door about becoming an RSL Art Union VIP Club subscriber.
Our website – You may find yourself encouraged to visit our website to become a VIP Club subscriber or simply enter one of our exciting Art Union prize home lotteries. To do this, simply:
What is my contribution to RSL Art Union going towards?
RSL Art Union raises funds which allow RSL Queensland to provide for the sick, helpless, wounded, aged, vulnerable, destitute, and needy among those who are serving or who have served in the Australian Defence Forces and their families.
Who do I contact if I'd like to know more?
You can send us an email to email@example.com or call our customer service centre on (AUS) 1300 775 888, (NZ) 0800 450 970 or (INT) +61 7 3188 0436.
Prize Home Draws
Are all of your houses new?
The majority of our prize homes are built brand new, some are existing homes, expertly renovated. In both instances the RSL Queensland works closely with our accredited partners in the building industry to ensure the highest quality of standards are maintained.
What are the opening times for your Prize Homes?
Each prize home will have its own opening hours. You're best to check the relevant prize web page or brochure to find out what time the home will be open. Also, please note, we generally close for selected QLD and national public holidays. If you'd like to check, please contact our customer service team by phone:
(AUS) 1300 775 888, (NZ) 0800 450 970 or (INT) +61 7 3188 0436.
Or send an email to firstname.lastname@example.org.
What is the Bonus Book prize?
The Bonus Book prize is for those who purchase multiple tickets over the value of $5 in our general prize home draws or over $20 in our Golden Treasure Prize Home draws. The prize ranges between $10,000 and $100,000 in gold bullion. The bonus prize is awarded to the first prize winner and is determined by the value of their ticket purchase.
What happens if I win gold bullion?
You have the option of taking possession of the gold bullion, or you can sell the gold bullion to claim its value in cash. Please note that gold selling costs and market variations do apply when selling the gold bullion.
How do I find out if I am a winner?
After each draw, the winner is notified by Registered Mail and we will attempt to contact the winner by phone. A full list of winners is available on the website. You can also see a public notice in 'The Australian' two days after the draw. Click here to view the latest winners.
When will the details of each draw be released to the public?
Full details of the draw will be available on our website on the open day of the Art Union. We will email you on the open day of the draw, giving you all the draw details the chance to order tickets. If you would like to keep up with the latest information on our draws you can do so though our RSL Art Union Facebook page or via email.
Do I have to pay tax on the first prize if I win?
You can sell completely tax free at the prize value. If you sell at a higher rate than its value, then capital gains on the difference may apply. We advise all our winners to engage professional financial advice to fully understand any tax implications.
Where is the draw held?
Due to government restrictions we are unable to invite the public to our draws until further notice. Of course, the draws will still be subject to all the usual controls, including being supervised by an external auditor. As usual, results of draws will be published on our website here. We apologise for the inconvenience and look forward to welcoming you back at a later date.
WIN WIN Draws
When can I buy tickets for the next WIN WIN draw?
WIN WIN is currently closed, but it will be back soon with more exciting prize draws! Draw dates and other updates will be announced on the WIN WIN homepage. Stay tuned for more!