Play Responsibly

Player Information Guide

1. Introduction

Gambling is an enjoyable leisure activity for many Australians and the RSL Art Union has prepared this Player Information Guide to assist you to make informed decisions on your gambling. It contains information on government regulations, gambling products and services offered by the RSL Art Union, player return rates and chances of winning and some basic suggestions to help you enjoy gambling within your means. The Guide supports the Queensland Responsible Gambling Code of Practice and supporting documentation (Queensland Responsible Gambling Resource Manual and Responsible Gambling Policy) in the responsible provision of gambling products and services by the RSL Art Union.

2. Government Regulations

All gambling products and services are regulated by government agencies, particularly the Queensland Office of Gaming Regulation. This means that charitable and non-profit gaming activities are covered by specific legislation. The Charitable and Non-Profit Gaming Act 1999 covers charitable gaming activities. Category 3 providers (gross proceeds per game in excess of $20,000) are also required to meet strict licensing requirements.

3. Charitable and Non-Profit Gambling Products and Services

Charitable and non-profit activities covered by this section of the Resource Manual include the following gambling products and services:
• Art unions and
• Calcutta sweeps

4. Chances of Winning Art Unions

The chances of winning will depend on the number of tickets actually sold. Please feel free to ask the RSL Art Union for details.

5. Basic Suggestions to Enjoy Gambling Within Your Means

Only you can decide how much time and money you want to spend on gambling. You should spend only what you can afford to lose. When gambling on charitable and non-profit activities, you should remember that these games are products of chance and randomness and there is no guarantee that you will achieve the winning outcomes any of the time.

6. Removal of Name and Address from Mailing List

The RSL Art Union will ensure no gambling–related correspondence or promotional material is sent to customers who have formally requested that this information not be sent. Customers can request removal from existing database lists at any time, by telephoning (07) 3839 8399 or 1300 775 888.

7. In summary

The RSL Art Union promotes a responsible approach to gambling and offers gambling products for your enjoyment. Only you can decide how much time and money you want to spend on gambling. Contact the RSL Art Union Gaming Customer Liasion Officer on (07) 3839 8399 if you require odds for specific games or to resolve a complaint. If you think you may have a problem with gambling please contact the RSL Art Union on (07) 3839 8399. Alternatively you can contact the Gambling Help service on 1800 222 050

Queensland Gambling Help Service Contact Details

Gambling Help-Line - Free, Confidential, 24 hour service 1 800 222 050

Local services

Brisbane - Mt Gravatt & Spring Hill 07 3349 5111
Logan 07 3808 9235
Ipswich 07 3281 8677
Toowoomba 07 4632 2615
Gold Coast & Redlands 07 5575 6122
Sunshine Coast (Caloundra) 07 5492 7255
Caboolture Strathpine and Redcliffe 07 5428 6244
Wide Bay and Burnett (Maryborough) 07 4124 3839
Rockhampton and Central Queensland 07 4927 4000
Mackay and Whitsunday 07 4957 4542
Townsville 07 4772 7799
Cairns 07 4050 4955
Mount Isa 07 4743 4449
  • Check in your telephone directory for Gamblers Anonymous (24 Hours) in your local area.
  • Other support services Life Line (24 Hours), Salvation Army (Residential Programs) may also be available in your area to provide support for gambling-related problems.

Inter-state gambling help-line numbers

New South Wales 1800 633 635
Victoria 1800 156 789
Tasmania 1800 000 973
South Australia 1800 060 757
Western Australia 1800 622 122
Australian Capital Territory 02 6247 0655