1. Introduction

Gambling is an enjoyable leisure activity for many Australians and the RSL Art Union has prepared this Player Information Guide to assist you to make informed decisions on your gambling. It contains information on government regulations, gambling products and services offered by the RSL Art Union, player return rates and chances of winning and some basic suggestions to help you enjoy gambling within your means. The Guide supports the Queensland Responsible Gambling Code of Practice and supporting documentation (Queensland Responsible Gambling Resource Manual and Responsible Gambling Policy) in the responsible provision of gambling products and services by the RSL Art Union.

2. Government Regulations

All gambling products and services are regulated by government agencies and in Queensland, gaming is regulated by the Office of Liquor and Gaming Regulation. The Charitable and Non-Profit Gaming Act 1999 covers charitable gaming activities. Holders of a Category 3 Gaming Licence (gross proceeds per game in excess of $20,000) are also required to meet strict licensing requirements.

3. Charitable and Non-Profit Gambling Products and Services

Charitable and non-profit activities undertaken by RSL Art Union involve the conduct of Art Unions. 

4. Chances of Winning Art Unions

The chances of winning will depend on the number of tickets actually sold. Please feel free to ask the RSL Art Union for details.

5. Basic Suggestions to Enjoy Gambling Within Your Means

Only you can decide how much time and money you want to spend on gambling. You should spend only what you can afford to lose. When gambling on charitable and non-profit activities, you should remember that these games are products of chance and randomness and there is no guarantee that you will achieve the winning outcomes any of the time.

6. Removal of Name and Address from Mailing List

The RSL Art Union will ensure no gambling–related correspondence or promotional material is sent to customers who have formally requested that this information not be sent. Customers can request removal from existing database lists at any time, by telephoning 1300 775 888 or for other ways of contact visit rslartunion.com.au.

7. In summary

The RSL Art Union promotes a responsible approach to gambling and offers gambling products for your enjoyment. Only you can decide how much time and money you want to spend on gambling. Contact the RSL Art Union on 1300 775 888 to speak to the Gaming Customer Liaison Officer if you require odds for specific games or to resolve a complaint. If you think you may have a problem with gambling please contact the RSL Art Union on 1300 775 888 or the nationwide Gambling Help Online via the details below.

Gambling Helpline Online

Phone number: 1800 858 858
Free and confidential anonymous support, 24 hours a day, 7 days a week
Gamblinghelponline.org.au

Alternatively, you can check in your telephone directory for Gamblers Anonymous (24 hours) in your local area.
Other support services, such as Lifeline (24 hours) and Salvation Army (Residential Programs), may also be available in your area to provide support for gambling-related problems.