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Frequently Asked Questions

Help is at your fingertips! Check out our FAQs to see if we have an answer to your question!

How do I update my account details?

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You can update your contact details online via your online account page or calling us.

How do I reset my password?

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To reset your password, please visit the Login page, and click the link for 'Forgot password'. You will then need to enter your email address to receive a temporary security code to enter a new password.

How do I modify my payment information?

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You can update your stored payment information online via your online account page or calling us.

How do I manage my VIP Subscription?

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As a VIP Club subscriber you're free to change, pause or cancel your subscription at any time. You can also skip a draw if you like.

To adjust your ticket purchase amount, or skip/pause/cancel your VIP subscription, simply log into your account or call us.

Please note: if your subscription is paused, you won't be eligible for any VIP-only bonus draws.



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1300 775 888

New Zealand

Contact Centre Hours

Monday - Friday
8am - 7pm
8am - 4pm

all times in AEST

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