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If you need a hand, we're here to help

Explore our FAQs for instant answers, or reach out via live chat, phone, or email for tailored support.

FAQs

Frequently Asked Questions

Help is at your fingertips! Check out our FAQs to see if we have an answer to your question!

How do I update my account details?

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You can update your contact details online via your online account page or calling us.

How do I reset my password?

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To reset your password, please visit the Login page, and click the link for 'Forgot password'. You will then need to enter your email address to receive a temporary security code to enter a new password.

How do I modify my payment information?

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You can update your stored payment information online via your online account page or calling us.

How do I manage my VIP Subscription?

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As a VIP Club subscriber you're free to change, pause or cancel your subscription at any time. You can also skip a draw if you like.

To adjust your ticket purchase amount, or skip/pause/cancel your VIP subscription, simply log into your account or call us.

Please note: if your subscription is paused, you won't be eligible for any VIP-only bonus draws.

Chat

Chat

Chat with us during contact hours by clicking the icon in the bottom right corner of your screen for instant assistance.

Important: Please avoid navigating away from this page, as it will close the chat.

Call

Call

1300 775 888

Australia
New Zealand
International

Contact Centre Hours

Monday - Friday
8am - 7pm
Saturday
8am - 4pm
Sunday
Closed

all times in AEST

Email Us

Email Us

To help us assist you promptly, please provide your full name and email address so we can respond to your query.

For security reasons, please do not submit credit card details through this form.

Thank you for your support, together we are helping veterans on their challenging road to recovery.

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