How do I receive my tickets?
Tickets that have been ordered online will be emailed to you. All other tickets will be posted to the street address provided. If you have pre-ordered tickets, you will receive tickets shortly after the draw open date. If you would prefer to receive your tickets by email only, please contact our customer service team by phone:
(AUS) 1300 775 888, (NZ) 0800 450 970 or (INT) +61 7 3188 0436.
Or send an email to email@example.com.
Can I share my ticket with another person?
Yes, a person can nominate themselves or themselves and another person together as an entrant, on a single ticket or ticket book purchase, or ongoing VIP Club membership subscription. Each lottery ticket will be allocated to the person or persons named on the RSL art union account at the time of purchase.
For full terms and conditions of entry, please click here.
How can I pay for my tickets?
We accept all major credit cards, direct debit from your nominated (Australian) bank account, PayPal, cheque or money order from your Australian bank account. We are not able to accept international cheques.
I live overseas can I still enter?
Yes, however any residents of the United States of America, United Kingdom or the European Union who have not purchased tickets in any Draw prior to 25 May 2018 cannot enter. It is your responsibility of overseas supporters to check your own country’s regulations. Please note, all RSL Art Union prize and ticket values are listed in Australian Dollars (AUD) and will only accept payment for tickets in this currency. Ticket payment will be accepted from credit card, PayPal, and direct debit (Australian bank account only). The ability to purchase Art Union tickets online whilst overseas will depend on the banking institution. Please check with your bank for international payment processing information.
How do I receive my bonus tickets?
If your book value includes bonus tickets then your bonus tickets will automatically be included into your Art Union ticket total.
Is my ticket tax deductible?
Funds raised from the sale of RSL Art Union ticket contribute to many veteran welfare and support services (such as Mates4Mates and Angus House emergency accommodation), and research into PTSD treatment. However, as you are making a lottery purchase and we offer prizes in return for supporter contributions, unfortunately ticket purchases are not regarded as tax deductible.
What happens if a draw sells out?
If an order is received after the date and time a draw has sold out, the order will be automatically entered into the next draw. If you would like to keep up to date with open dates for draws, please visit the draw page on our website or like our Facebook page.
I have bought tickets before, but the website says I don't have an account. Why?
You may have an account under another email address that you provided previously. Please check sign in using another email address you may have provided. If this has not solved the issue please call our customer service team on 1300 775 888 or send an enquiry via our Contact Us page.
Why can't I log into my account?
If you are having difficulty logging into the site, try closing your browser and opening it again then going back to the sign-in page. If you are still having difficulty, please check if the www.rslartunion.com.au website has been blocked from sending cookies in your Internet browser settings. This site works in Internet Explorer 8+ and all current versions of Firefox, Chrome and Safari.
If the steps above have not solved the issue please call our customer service or send an enquiry via our Contact Us page.
What are the benefits of becoming a VIP member?
Your continued support as a VIP member enables RSL Queensland to provide much-needed assistance to Queensland's veterans and assists in funding programs for veterans throughout Australia.
As a VIP member you will enjoy:
- Guaranteed tickets in ten annual prize home lotteries.
- Entry into two draws worth over $2M* in gold each.
- Automatic free entry into weekly $5,000* cash draws.
- Automatic free entry into quarterly $100,000 cash draws.
- That’s over $5 million in extra prizes exclusive to VIP members!
*Subject to State & Territory licensing approval.
Can I purchase additional tickets for the VIP-only draws?
Additional tickets are not available in the two VIP Heroes draws, this is to keep them exclusive for our VIP members. If you would like to increase your chances in the VIP-only draw you need to increase your VIP enrollment value in the draw prior to the VIP-only draw opening. Please note, this will also increase your overall VIP enrollment value for future draws.
How do I pay for my VIP tickets?
There are a number of ways you can do this:
- You can pay using your credit card and your payment will be deducted on the opening day of each draw.
- We can set up a direct debit from your nominated bank account, contact our customer service team.
- If you would like to pay by cash or cheque please contact our customer service team.
How do I sign up as a VIP?
You can let us know if you would like to become a VIP by a number of ways:
- Simply select 'Join the VIP Club' in the main navigation of this website or click here
- You can tick and sign the VIP section of your next mail order form
- Call our customer service team on 1300 775 888
I am a VIP member when should I expect to be billed?
There are 12 Art Union Draws a year, 10 prize home Draws (including 2 Golden Treasure Draws) and 2 VIP Heroes Draws. As a VIP member, your nominated financial institution will be debited on the open day of each draw. To check the dates, view the VIP Calendar.
If I become a VIP Member can I stop or alter my automatic tickets?
Of course, you're totally in control. You can adjust your ticket purchase amount up or down in the Your Account section of this site.
As a VIP customer you decide when you would like to cease future ticket purchases. Just give our friendly team a call to alter your VIP Membership.
What are the VIP-only Hero Draws?
There are two gold bullion draws worth over $2M* each year. Only VIP members are entered into this draw, offering great odds to win! Click here for more information.
* Subject to State & Territory licensing approval.
Who is eligible for the weekly $5k cash draws?
VIP members who have a valid entry in the current Art Union Draw will be automatically entered in the ‘$5K Pay Day’ draw.
When will the weekly $5k cash draws be drawn?
The weekly ‘$5K Pay Day’ draw will be drawn every Thursday at 10am (AEST). For future draw dates, please see our calendar.
Who is eligible for the $100k quarterly cash draws?
VIP members who have a valid entry in the current Art Union Draw will be automatically entered in the ‘$100K Quarterly Cash’ draw.
When will the $100k quarterly cash draws be drawn?
The first $100K Quarterly Cash’ draw will be drawn on the 2 February 2021 at 10am (AEST). For future draw dates, please see our calendar.
How will winners of the bonus draws be notified?
In the first instance, the winner will be notified by email. However, if the winner does not have a valid email address on file, we will reach out via phone or mail.
Can I change my VIP Club membership?
Yes, your VIP Club membership is completely flexible. This means you can call us on 1300 775 888 to put your membership on hold or if you like, upgrade, reduce or cancel your support of our Defence families. While your membership is on hold or cancelled, you will not be eligible for any VIP member-only bonus draws.
RSL Art Union Account
Why am I not receiving the Security Code email?
Firstly, check your junk or spam inbox for your temporary security code which is only valid for up to 15 minutes. Try clearing your browser's cookies and browsing history and ensure your browser is updated to the latest version, before clicking the forgot password link on the Sign In page.
Lastly check your email server, if you provided a business or government email address then security and/or firewall settings may be blocking the message.
If these steps have not solved the issue please call our customer service team on 1300 775 888 or send an enquiry via our Contact Us page.
How do I update my contact/payment information?
You can update your contact details and financial institution on your RSL Art Union Account by signing into the account on the sign in page on this site or by contacting our customer service team on 1300 775 888.
My card is not expired, why am I receiving an email/SMS saying that it is expired?
You can receive this reminder notification if your card expires within 3 months of receiving the email/SMS. If you are still receiving notification emails/SMS please call our customer service team on 1300 775 888 and they will be able to assist you further.
Selecting a password to secure your account
- We recommend that you use a combination of uppercase/lowercase letters, numbers and symbols.
- Use as many characters as you can - a longer password is harder to guess.
- Avoid anything that can be easily guessed such as your name, address, birthday, or common quotes and phrases.
- Consider using a passphrase, which is similar to a password but instead of creating a string of uppercase/lowercase letters, numbers and symbols, use words that tell a story. For example: ILik3JohnGrish@m. It is a phrase that is easy to remember for you, but very difficult to guess for anyone else.
- Do not share your passwords with anyone.
- Do not write your passwords down anywhere.
- Make them unique – reusing a password multiple times makes it less secure, as it only requires one breach to compromise all the different places where that password is used.
- If you have many accounts across many different sites, consider using passphrases instead of passwords.
- Wherever available, enable two-factor authentication, which adds an additional check to prove your identity as it requires you to enter a code sent directly to you to confirm your identity.
How Does RSL Art Union Help
How can I get assistance from RSL Queensland?
If you are current or past serving personnel in need of any assistance please do not hesitate to contact your local RSL branch. You do not have to be a member of the RSL to receive assistance and can request an appointment for yourself, a family member, friend or a client/patient.
For more information on the services provided by RSL Queensland, please visit www.rslqld.org.
What is my contribution to RSL Art Union going towards?
RSL Art Union raises funds which allow RSL Queensland to provide for the sick, helpless, wounded, aged, vulnerable, destitute and needy among those who are serving or who have served in the Australian Defence Forces and their families.
Who do I contact if Id like to know more?
You can send us an email to firstname.lastname@example.org or call our customer service centre on (AUS) 1300 775 888, (NZ) 0800 450 970 or (INT) +61 7 3188 0436.
Prize Draw Information
Are all of your houses new?
The majority of our prize homes are built brand new, some are existing homes, expertly renovated. In both instances the RSL works closely with our accredited partners in the building industry to ensure the highest quality of standards are maintained.
What are the opening times for your Prize Homes?
Each prize home will have it's own opening hours. You're best to check the relevant prize web page or brochure to find out what time the home will be open. Also, please note, we generally close for selected QLD and national public holidays. If you'd like to check, please contact our customer service team by phone:
(AUS) 1300 775 888, (NZ) 0800 450 970 or (INT) +61 7 3188 0436.
Or send an email to email@example.com.
What is the Bonus Book prize?
The Bonus Book prize is for those who purchase multiple tickets over the value of $5. The prize ranges between $10,000 and $100,000 in gold bullion. The bonus prize is awarded to the first prize winner and is determined by the value of their ticket purchase.
For our twice a year Golden Treasure book buyer's prize, ticket purchases from $30 will receive gold bullion between $30,000 and $100,000. The bonus prize is awarded to the first prize winner only and is determined by the value of the ticket purchase.
What happens if I win gold bullion?
You have the option of taking possession of the gold bullion, or you can sell the gold bullion to claim its value in cash. Please note that gold selling costs and market variations do apply when selling the gold bullion.
How do I find out if I am a winner?
After each draw, the winners are notified by Registered Mail and we will attempt to contact the first prize winner by phone. A full list of winners is available on the website. You can also see public notices in 'The Courier Mail' and 'The Australian' two days after the draw. Click here to view the latest winners.
When will the details of each draw be released to the public?
Full details of the draw will be available on our website on the open day of the Art Union. We will email you on the open day of the draw, giving you all of the draw details and the chance to order tickets. If you would like to keep up with the latest information on our draws you can do so though our RSL Art Union Facebook page or via email.
Do I have to pay tax on the first prize if I win?
You can sell completely tax free at the prize value. If you sell at a higher rate than its value then capital gains on the difference may apply. We advise all our winners to engage professional financial advice to fully understand any tax implications.
Where is the draw held?
Due to government restrictions we are unable to invite the public to our draws until further notice. Of course, the draws will still be subject to all the usual controls, including being supervised by an external auditor. As usual, results of draws will be published on our website here. We apologise for the inconvenience and look forward to welcoming you back at a later date.