Frequently Asked Questions

How your support helps
What does my contribution to RSL Art Union go towards? 

Funds raised through RSL Art Union allows RSL Queensland to provide practical support, assistance, advice and camaraderie to current and former Australian Defence Force members and their families across Queensland and nationally.

RSL Queensland’s mission is to provide care, commemoration and camaraderie to enable veterans and families to live with dignity and respect.

For example, in 2023, RSL Queensland supported 8,411 veterans and their families with their services, found jobs for 285 veterans and their partners, and helped 202 individuals into safe, permanent housing.

You can read about our services and stories at rslartunion.com.au/about/impact.

How can I get assistance from RSL Queensland?

Life always has its ups and downs. But as a veteran, or the partner of a veteran, you don’t have to face them on your own.

Whether you're looking for employment, scholarships, wellness programs, or assistance with DVA claims, RSL Queensland has free programs, and people at the ready, to help you achieve your life goals.

To learn more and get assistance, visit www.rslqld.org or call 134 RSL.

Our Prizes
How many prize homes do you draw each year? 

Every year we bring you 10 multi-million dollar properties, some with added gold bullion or even luxury cars. Get a sneak peak at future prizes with up to 5 games available for purchase or pre-order at any time. See the VIP Calendar for more on prize draw dates.

What are the VIP Heroes Draws?

In addition to our 10 prize home draws each year, VIP Club members have exclusive entry in two VIP-only Heroes Draws worth millions in gold bullion (subject to State/Territory Licensing approval). In other words, you must be a VIP Club member to be able to purchase these tickets. See the VIP Calendar for more on prize draw dates. Or find out about how you can become a VIP here from $5 a ticket.

How do pre-order tickets work?

Get in early and reserve your tickets before a game officially opens through pre-order. Simply add the tickets to your cart now and we won’t deduct any funds until the draw’s nominated open day. See the VIP Calendar for more on prize draw dates.

What is the Bonus Gold prize?

If you purchase a ticket book worth $10 or more in one of our 8 prize home draws, or a ticket book worth $30 or more in one of our 2 Golden Treasure prize home draws, you're eligible to win a Bonus Gold prize!

Ranging between $10,000 and $100,000 in gold bullion, the Bonus Gold prize is awarded to the first prize winner and determined by the value of their ticket book purchase.

For more information, please see the Terms and Conditions.

What happens if I win gold bullion?

You have the option of taking possession of the gold bullion or selling the gold bullion to claim its value in cash.

Please note that selling costs and market variations apply when selling gold bullion.

Can I provide feedback on the new website?

Of course! We love to hear feedback from our customers. We built our new website to cater for you and to improve the customer experience, so we'd love to hear what you think. You can provide any feedback here!

How do I find out if I'm a winner?

After each draw, we attempt to contact the winner by phone as the priority. The winning ticket number will also be posted on our Winners page, Facebook and Instagram shortly after the draw.

See our latest winner stories.

When will the details of each draw be released to the public?

Full details of our current, and some of our upcoming draws are available online – see Prizes.

For the latest draw updates, follow us on Facebook and Instagram.

If you're signed up for our emails, we'll email you on the open day of each draw, giving you all the draw details and the chance to order tickets.

See the VIP Calendar for draw dates.

Do I have to pay tax on the first prize if I win?

The transfer of all our lottery prizes to prize winners is not taxable for the prize winner. There may be tax consequences for the prize winner for the ongoing use or sale of the prize. More detailed information can be found via the Australian Taxation Office.

Please note RSL Queensland is not able to provide financial or taxation advice. We advise all our prize winners to seek professional financial and tax advice to fully understand any implications.

Where are the draws held?

RSL Art Union draws are held at ANZAC House, 283 St Pauls Terrace, Fortitude Valley, QLD 4006 or as specified in the Terms and Conditions for each draw. Draw results will be published online, on Facebook and Instagram.

Are all of your prize homes new?

The majority of RSL Art Union prize homes are built brand new, while some are existing homes, expertly renovated. In both instances, RSL Queensland works closely with our accredited partners in the building industry to ensure the highest quality of standards is maintained.

Are your prize homes open for viewing?

Due to the often residential location and popularity of our prize homes, RSL Art Union has not been permitted by regional councils to conduct open homes because of the disruption to the local community.

Our prize homes might be closed to public viewing, but you can explore them in just as much detail online, any time you like! Visit our Prize page to access draw brochures, photos, videos, floor plans and virtual tours. All addresses are listed on our prize pages, so why not take a drive past and explore the neighbourhood. RSL Art Union will continue to assess opportunities to re-open prize homes to the public into the future.

Tickets
How do I receive my tickets?

RSL Art Union tickets that have been ordered online will be emailed to you as soon as they are processed.

If you've pre-ordered tickets, you'll receive your tickets shortly after the draw’s open date.

Updating your email or postal address
You can update your postal address online via your account.

Changing your delivery preferences
To change your delivery preferences, please contact us.

Can I share my ticket with another person?

Yes – you can nominate yourself, one other person, or yourself and one other person together, as an entrant on a single ticket, ticket book purchase or ongoing VIP Club subscription.

Each lottery ticket will be allocated to the person or two people named on the RSL Art Union account at the time of purchase.

For more info please see the Terms and Conditions.

How can I pay for my tickets?

For RSL Art Union tickets we accept all major credit cards and debit cards, direct debit (from your nominated Australian bank account) and PayPal. Please call us for support if you wish to pay via cheque, or money order (from your Australian bank account). We are not able to accept international cheques.

If you're a VIP Club member, your account or card will be debited on the opening day of each draw. For draw dates please see the VIP Calendar.

For more info please read our Terms and Conditions.

Why are some tickets priced $5 and others $10?

RSL Art Union offers 10 prize home draws every year. A single ticket entry in 8 of these draws is priced at just $5.

Twice a year we run draws where the prize generally includes a whole apartment block rather than a single property. These two draws are priced at $10 for a single ticket.

With all our draws, the more tickets you buy, the cheaper they become. For more on ticket pricing structures, please see the Terms and Conditions.

I live overseas. Can I still enter your draws?

Yes, overseas supporters can enter RSL Art Union lotteries! However, you will need to check your country’s regulations to ensure you are permitted to do so under local law.

An Australian phone number (mobile or home phone) must be provided for account registration.

Please note that residents of the United States of America, United Kingdom or the European Union who have not purchased tickets in any RSL Art Union draw prior to 25 May 2018 aren't eligible to enter. It is the responsibility of overseas supporters to check their own country’s laws and regulations.

Please also note:

  • All RSL Art Union prize and ticket values are listed in Australian dollars (AUD). We only accept payment in Australian dollars.
  • RSL Art Union tickets can be purchased via credit card (excluding American Express), debit card, PayPal, or via direct debit from an Australian bank account.
  • Whether you can purchase RSL Art Union tickets online while overseas will depend on your banking institution. Please contact your bank for information about international payment processing.
How do I receive my bonus tickets?

If you buy a ticket book in RSL Art Union draws, you may be eligible for bonus tickets. (How many depends on the value of ticket book you choose and will be displayed at checkout.)

If your ticket book includes bonus tickets, your bonus tickets will automatically be included with your total ticket allocation.

For more info on ticket bonuses please see the RSL Art Union Terms and Conditions.

Is my ticket tax deductible?

Because your ticket purchase provides you with the potential for personal benefit (winning a prize), it isn't tax deductible.

However, every ticket you purchase from RSL Art Union helps provide practical support, assistance, advice and camaraderie to current and former Australian Defence Force members and their families across Queensland and nationally.

Read more about how your support helps.

What happens if a draw sells out?

If we receive your ticket payment after an RSL Art Union draw sells out, your order will be automatically entered into the next prize home draw.

To keep up-to-date with draw open dates, please see our VIP Calendar, Prize page, or Facebook.

I have bought tickets before, but the website says I don't have an account. Why?

You may have an account under another email address that you provided previously. Please try signing in using another email address that you may have provided.

Why can't I log into my account?

If you're having difficulty logging into your account, try closing your browser and reopening it before trying to log in again.

If you're still having difficulty, please check your internet browser settings to see if the www.rslartunion.com.au website has been blocked from sending cookies. The site works in Internet Explorer 10+ and all current versions of Firefox, Chrome, and Safari.

The VIP Club
What are the benefits of becoming a VIP Club member?

As a VIP Club member you'll enjoy a wide range of benefits including:

  • Guaranteed entry into all 10 prize home draws (10 per year)
  • Automatic entry into quarterly $100,000* bonus cash draws
  • Automatic entry into weekly $5,000* bonus cash draws
  • Exclusive entry in the two gold bullion VIP-only Heroes Draws worth millions*

VIPs could win over $50M* worth of prizes in 2024!
* Subject to State/Territory Licensing approval.

See the VIP Calendar for all draw dates.

Through your ongoing support as a VIP Club member, you'll also help RSL Queensland continue providing much-needed assistance to veterans and families and assist in funding programs for veterans throughout Australia.

Find out more about joining the VIP Club!

Can I purchase additional tickets for the VIP-only draws?

Only VIP Club members can enter VIP-only draws. You can join the VIP Club online.

VIP Heroes Draws: You can increase your chances of winning the VIP-only Heroes Draw (conducted twice a year) by increasing your subscription ticket book value prior to the draw opening. Once the draw has opened additional tickets cannot be purchased.

(Please note, this will also increase your VIP Club subscription value for future draws unless you change it. You can update your VIP Club subscription value any time via your online account.)

Quarterly $100,000* & weekly $5,000* bonus cash draws: Additional tickets aren't available in these VIP only bonus cash draws. If you're a VIP Club member with a valid entry in a current RSL Art Union draw, you'll receive automatic entry into the corresponding bonus cash draws.

See the VIP Calendar for draw dates.

For more information, please see the Terms and Conditions or get in touch.

How do I join the VIP Club?

To start your VIP Club subscription and enjoy all the exclusive VIP benefits, simply:

or

I’m a VIP Club member when should I expect to be billed?

There are 12 draws a year including 10 prize home draws and 2 VIP-only Heroes Draws. Your payment will be debited on the open day of each draw. (For draw dates please see the VIP Calendar.)

Want to see what you could win? Check out the latest prize lineup!

I'm a VIP Club member. How do I manage my subscription?

As a VIP Club member you're free to change, pause or cancel your subscription at any time. You can also skip a draw if you like.

To adjust your ticket purchase amount, or skip/pause/cancel your VIP subscription simply log into your account.

Please note that if your subscription is paused, you won't be eligible for any VIP-only bonus draws.

What are the VIP Heroes Draws?

Each VIP Heroes Draw gives VIP Club members the chance to win a share of millions (subject to State/Territory Licensing approval).

Only VIP Club members can enter this draw (held twice a year), offering great odds to win! Tickets in the VIP Heroes Draws are only $5 and VIPs are billed at their regular ticket book value on the open day of each draw.

Find out more about the VIP Club.

Who is eligible for the weekly $5K cash draws, and when are they drawn?

VIP Club members with a valid entry in the current prize home draw receive automatic entry into the weekly $5K Pay Day Draws.

The $5K Pay Day Draw is drawn every Thursday at 10am (AEST).

For future draw dates, check out the VIP Calendar.

Who is eligible for the $100K Quarterly Cash Draws, and when are they drawn?

VIP Club members with a valid entry in the current prize home draw receive automatic entry into the quarterly $100K Quarterly Cash Draws.

The $100K Quarterly Cash Draws are drawn on the nominated day at 10am (AEST) each quarter.

For future draw dates, check out the VIP Calendar.

How will winners of the bonus draws be notified?

In the first instance the winner will be notified by phone. If the winner does not have a valid phone number on file, we will reach out via email or mail.

Your Account
Why am I not receiving the Security Code email?

Your temporary security code (which is only valid for up to 15 minutes) may have gone to your email's junk/spam folder.

If it's not there, try clearing your browser's cookies and browsing history and ensure your browser is updated to the latest version. Then click the 'Forgot password' link on the account login page, follow the prompts and recheck your email.

Finally, try checking your email server. If you provided a business or government email address, then security and/or firewall settings may be blocking the message.

If these steps don't resolve the issue, please don't hesitate to contact us.

How do I update my contact/payment information?

You can update your contact and payment details online via your account.

My card is not expired, why am I receiving an email/SMS saying that it is expired?

To make sure you don't miss out on tickets in upcoming draws, we'll notify you via email/SMS when your card is 3 months away from expiry.

Selecting a password to secure your account

How to choose a secure password

To help keep your account and details secure, your password must contain:

  1. A minimum of 8 characters
  2. At least 1 uppercase and 1 lowercase letter
  3. At least 1 number

For additional security we strongly recommend including one of the following limited special characters: ! @ $ ^ * ( )

We also strongly suggest you use a pass-phrase (a string of uppercase/lowercase letters, numbers and symbols, e.g. ILik3JohnGri$h@m) that you can easily remember, but is hard to guess.

How to secure your password

  • Do not share your passwords with anyone.
  • Do not write your passwords down anywhere.
  • Make it unique. Reusing a password multiple times makes it less secure, as it only requires one breach to compromise all the different places where that password is used.
  • If you have many accounts across many different sites, consider using passphrases instead of passwords.
  • Wherever it's available, enable two-factor authentication. This further protects your account with a second identity check. (Anyone trying to access your account will need to provide both the correct password and a one-off code sent directly to you.)
Your updated RSL Art Union website
Why a new website... what was wrong with the old one?

Our old website, while great, needed some enhancements to support the growing number of users purchasing tickets with mobile devices and tablets. Additionally, our new website allows us to provide you with a simpler purchase process and more payment options.

Can I provide feedback on the new website?

Of course! We love to hear feedback from our customers. We built our new website to cater for you and to improve the customer experience, so we'd love to hear what you think. You can provide any feedback here!

Why don't you have an app?

Whilst having an app is a great idea, we've gone one better and used a mobile first approach to the design of our new website. This means that it is compatible with most mobile/tablet models and has been designed to provide the ultimate experience on the go without the added running costs and maintenance of an app.

This includes being able to easily view our prize homes and walk throughs, down to saving your cart selections for when you log back in next time! It’s a win for you and additional saving that we can put towards our veterans and families.

Do you have a not-so-frequently asked question?

Get in touch